What does unacceptable lookback mean on Uber and Checkr? (2022 Update)

Uber is a popular ride-sharing company that allows individuals to apply to drive for them. However, when applying to drive for Uber, you may find your background check comes back with Unacceptable Lookback.

This can also happen when you renew your documents. Unacceptable Lookback is a potential issue that can come up during the application process and can be confusing for applicants.

In this article, we will discuss what Unacceptable Lookback means, why Uber is taking Lookbacks more seriously, and what you can do if you think your background check is incorrect.

What is Unacceptable Lookback?

Unacceptable Lookback means that Checkr, on behalf of Uber, have looked at your driving background and found something such as a DUI or getting a very large number of points on your license. Based on this, they consider your driving history “unacceptable” and will not approve you to drive for Uber.

If you receive an Unacceptable Lookback, it means that there is something in your driving background that Uber considers to be a red flag. This could be a serious violation such as a DUI or it could be a large number of points on your license.

Regardless of the specific reason, if you receive an Unacceptable Lookback, it means that you will not be approved to drive for Uber.

Why is Uber taking Lookbacks more seriously?

Uber has increasingly been taking lookbacks more seriously, as covered extensively in the media.

In fact at one stage Uber was turning down up to 10% of applicants based on their driving history.

More than 62,000 drivers passed, including some who drive for both companies. About 8,200 failed the checks, which are required under a 2016 state law officials have called the most stringent in the country.

Realistically Uber took a lot of flack for how they operate, so having safe drivers was of paramount concern, especially if they want to avoid any accidents. Uber’s strict standards and Lookbacks serve as a way to ensure that the company is taking all necessary measures to provide a safe and reliable service to its customers.

Is there anything I can do about an incorrect lookback?

If you believe that there has been a mistake in your background check, your first point of call would be to contact Uber and explain that there has been a mistake. It’s important to note that the burden of proof is then on Uber to show that it is you. Provide them with any relevant documents or information that can help prove your case.

This can include a copy of your driver’s license, proof of insurance, or any other documents that show your driving history. Be prepared to answer any questions that Uber may have regarding your driving history, and be honest and transparent in your responses.

It’s also worth noting that if you are unable to provide the necessary information to Uber, or if the company is unable to verify that the information is accurate, you may not be approved to drive for Uber.

If you were denied because of a mistake, you can appeal the decision by providing additional information or documentation to support your case, and if the mistake is corrected, you may be approved to drive for Uber.

What is included in the Uber Background check?

The Uber background check is actually very far reaching and takes into account a huge number of factors.

In short, what Uber looks at breaks down into two categories – your driver history and your criminal history.

The factors for driving history are:

  • Minor Violations
    • No more than three in the past three years for P2P
    • No More than Five in past five years for Livery
      • Non-Fatal Accidents
      • Moving violations
      • Speeding tickets
      • Traffic light violations.
  • Major Violations
    • None In the Last Five Years
      • Driving on a suspended, revoked or invalid licene or insurance
    • None In The last Seven Years
      • DUI or Drug related offences
      • Speeding over 100mph
      • Hit and Run
      • Reckless Driving
      • Speed racing or speed contest

The factors for criminal history are:

  • None of the following in the last seven years
    • Any felony
    • Any driving related offenses
    • Violent crimes
    • Sexual offences
    • Child abuse or endangerment

Aside from the background check, you will want to ensure you also pass their vehicle requirements – and make sure you’re not violating your lease or risking your vehicle insurance.

How Does Uber Conduct a background check?

Uber partners with a company called Checkr to run background checks on all potential drivers. Checkr runs the applicant’s social security number through a series of federal, state and local databases to find what they can about their driving and criminal history, and provides this to Uber.

Final Thoughts On Unacceptable Lookback

Unacceptable Lookback can be a confusing and frustrating issue to deal with when applying to drive for Uber. However, understanding what it means and what steps to take if it happens can help applicants navigate the process.

Unacceptable Lookback means that there is something in your driving background that Uber considers to be a red flag, and it can lead to your application being denied. Uber is taking Lookbacks more seriously due to concerns about safety and avoiding accidents.

If you believe that there has been a mistake in your background check, you can contact Uber and provide proof that the mistake is not on your end.

Ultimately, it’s important to understand that Uber’s strict standards and Lookbacks serve as a way to ensure that the company is providing a safe and reliable service to its customers.

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