Uber Eats Pin Delivery – Ultimate Guide

We walk you through everything you need to know about Uber Eats new PIN delivery option – what is it and why might you encounter it.

Uber Eats PIN Delivery

Uber Eats is one of the largest food delivery companies in the United States. Their goal has always been to ensure that food delivery is as safe and efficient as possible. This means introducing new technology to improve their systems. One of the latest additions has been the concept of Uber Eats pin delivery, a system that has been borrowed heavily from their ride-sharing side of the business.

The Uber Eats pin delivery system is a new way of confirming deliveries. When a driver delivers an order, the customer has to over a pin number that they were sent by Uber. The delivery cannot be marked as complete until then. The purpose of the system is to ensure that the right person receives their food, while at the same time cutting back on the wealth of ‘no delivery’ complaints that Uber gets.

Let’s go into a bit more depth on this. This way you will know exactly how the Uber Eats pin delivery system works.

Uber Eats pins as a customer

If you regularly use Uber as a cab service, then you may already be familiar with the pin system. If you used this system, you would hand over the pin number when you got into the vehicle. Without the pin number, the ride can’t start. The whole purpose behind the system is to cut back on crime in Uber vehicles (e.g. assaults) and to ensure that the right rider is using the Uber. Uber Eats pin numbers are the same concept.

What is an Uber Eats pin?

When you place an Uber Eats delivery, you may be sent a pin number. This is a four-digit number. When the driver knocks on your door, you hand over the pin. They cannot deliver the food until the pin number has been entered into their system.

Who gets sent an Uber Eats pin number?

At the moment, the whole Uber Eats pin number system is somewhat of an experimental system. This means that you can’t really predict when you are going to be receiving that pin number. The system may not even be available in certain towns and cities. Although, it is likely to cover the entirety of the United States and Canada if the testing stage seems to go fine.

At the moment, it seems that the people most likely to receive an Uber Eats pin number are the following:

  • If you have a history of reporting that a delivery has not arrived.
  • If you choose to ‘meet at the door’ if you live in an apartment building without unit numbers. Student accommodation seems to be a big one here.

Don’t worry if you receive a pin number if you don’t fall into one of those groups. As we said, this is very much an experimental system. This means that everybody is likely to get an Uber Eats pin number eventually. There is still a degree of randomness about the app.

How do you use an Uber Eats pin number?

When you place your order, you will be sent a 4-digit pin number. The pin number will be different for every order that you place.

When the driver knocks on your door, they will ask you for this pin number. Hand it on over to them and the delivery can be marked as complete.

If you have purchased the food for delivery elsewhere, then make sure that you let the recipient know what the pin number is. They can’t accept the delivery without it! 

If you have a pin number and you expect your food to be arriving soon, then make sure that you pay attention to the door or the phone. The driver will try to reach out to you. They can’t just leave the food on the doorstep. They need to physically interact with you. This is the only way that you are going to get your food.

Uber Eats pins as a delivery driver

As an Uber Eats delivery driver, the first time you are asked for a pin, it can be rather confusing. However, don’t worry. The process of delivering an order with a pin is dead simple.

Deliver like normal

As a delivery driver, not all that much is going to change about the way in which you make deliveries. The only difference is that the order cannot be left by the door. You will need to actually talk to the customer before you hand them the food.

Before you mark the order as complete, you will be asked to tap in the four-digit pin number that the customer has. The order cannot be marked as complete until you do that. This means that you won’t get paid.

A lot of Uber delivery drivers recommend that you ask for the pin number before you hand over the food. This saves a lot of time. It also ensures that the food does not end up in the wrong person’s hands.

There is no option through the app to decline any orders that have pin numbers attached to them. This means that if you get a pin number, you are going to have to talk to somebody.

What happens if the Uber Eats customer does not hand over their pin number?

It is rare that this happens. In most cases, if an Uber Eats customer refuses to hand over a pin number it is likely that they just don’t know how the pin system works. Just explain to them that they would have had a pin number sent to their phone when they placed the order.

If the customer refuses to hand over the pin number, then do not hand them the food. You will then need to get in touch with Uber customer support. They will help you out.

Conclusion

The Uber Eats pin delivery is a fairly new system. This means that many customers and drivers may not have dealt with it before. However, we promise you that when it does pop up, it is going to be fairly simple to understand. All you need to do is ensure that the pin number is tapped into the delivery driver’s app. Once that happens, the food can be safely delivered.